Welcome to Sophie Whitelaw. These Terms and Conditions (“Terms”) outline the rules and regulations for using our website, www.sophiewhitelaw.com (“the Site”), and for purchasing products or services (“the Service”) from us. By accessing the Site and/or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.
1. Overview
This website is operated by Sophie Whitelaw (“we”, “us”, “our”). We offer this Site, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.
2. Online Store Terms
By using this Site, you confirm that you are at least the age of majority in your country or region, or that you have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products for any unlawful or unauthorised purpose, nor may you, in the use of our Service, violate any laws in your jurisdiction.
A breach or violation of any of the Terms will result in the immediate termination of your access to our Site or services.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your information (excluding payment details) may be transferred unencrypted and involve transmissions across various networks.
Payment details are always encrypted during transmission and securely processed through our approved third-party payment providers.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service or content on the Site without our express written consent.
4. Product Information
We offer two primary categories of jewellery:
Bespoke Jewellery
Each bespoke piece is individually designed and handcrafted to order. Once the design has been approved or production has begun, bespoke orders are final and non-refundable.
All design sketches, CAD models, and creative assets remain the intellectual property of Sophie Whitelaw.
Staples Jewellery
Our Staples collection features ready-to-wear pieces that are subject to availability. These items may be returned or exchanged according to our Refund & Returns Policy
We make every effort to display our products as accurately as possible; however, variations in colour, texture, and size may occur due to the handcrafted nature of our work and differences in screen displays.
5. Pricing and Payment
All prices are listed in GBP (£) and include VAT where applicable. Prices and availability are subject to change without notice.
We reserve the right to correct any errors, inaccuracies, or omissions relating to pricing or product descriptions, and to cancel or refuse any orders placed with incorrect information.
Payment must be made in full at the time of purchase for Staples pieces, and deposits are required for bespoke commissions before design work commences.
6. Delivery
Estimated delivery times are provided at checkout. Please note that delivery times may vary depending on the destination and product type.
International customers are responsible for any customs duties, import taxes, or fees that may apply.
7. Returns and Refunds
Our return and refund process is governed by our Refund & Returns Policy.
Please review that document carefully for details on eligibility, timeframes, and procedures for returns or exchanges.
8. Bespoke Orders
When placing a bespoke order, you agree that:
- A deposit is required to begin the design process.
- Once production has begun, the order cannot be cancelled or refunded.
- Minor design adjustments may be accommodated at our discretion, but major changes may incur additional fees.
- We may use images or videos of your completed piece in our portfolio or marketing materials unless you request otherwise in writing.
9. Intellectual Property
All content on this Site—including images, designs, text, graphics, and logos—is the property of Sophie Whitelaw and protected by UK and international copyright law.
You may not reproduce, distribute, or otherwise use any materials without express written consent from us.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
11. Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free.
In no case shall Sophie Whitelaw, our employees, partners, or suppliers be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.
Because some jurisdictions do not allow limitations of liability for incidental or consequential damages, our liability shall be limited to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify and hold harmless Sophie Whitelaw, our affiliates, partners, and employees from any claims or demands, including legal fees, arising out of your breach of these Terms or your violation of any law or rights of a third party.
13. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue to be valid and enforceable.
14. Termination
These Terms remain in effect until terminated by either you or us.
You may terminate these Terms at any time by discontinuing your use of our Site.
If we suspect that you have breached these Terms, we may suspend or terminate your access without notice.
15. Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.
16. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the Site. Your continued use of the Site constitutes your acceptance of any changes.
17. Contact Information
For questions about these Terms & Conditions, please contact us at: studio@sophiewhitelaw.com